Welcome to support

Browse our articles, ask our community, or reach out to an F‑Secure expert for help or advice.

User guide - Total

Refer to our user guides to get started.

Support articles - Total

Search our support articles to find the solution to common product issues.

Getting started

What is F‑Secure Internet Security?

What are the differences between the old F-Secure Internet Security and the new F-Secure Internet Security released on February 14?

What is My F-Secure?

Subscription

Viewing information about your subscription

Renewing your F-Secure subscription

Upgrading from F-Secure Internet Security to F-Secure Total

Installation

How do I take F-Secure Internet Security into use?

Troubleshooting

I have accidentally purchased a new F-Secure Internet Security / Total subscription outside my account instead of renewing my existing My F-Secure account. What should I do?

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User guide - Internet Security

Refer to our user guides to get started.

Support articles - Internet Security

Search our support articles to find the solution to common product issues.

Getting started

What is F‑Secure VPN?

What are the virtual locations for VPN?

Subscription

VPN subscription options

How do I transfer an F‑Secure VPN license to other device?

How do I activate my F‑Secure VPN subscription code on a Apple iOS mobile device?

Installation

How do I install and activate F‑Secure VPN for Windows?

How do I install and activate F‑Secure VPN on an Android device?

Troubleshooting

I lost/forgot my F‑Secure VPN code.

Why is there no internet connection on my computer when F‑Secure VPN protection is turned on?

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User guide - VPN

Refer to our user guides to get started.

Support articles - VPN

Search our support articles to find the solution to common product issues.

Getting started

What is F‑Secure ID Protection?

What is an F‑Secure ID Protection master password?

Subscription

I have F‑Secure KEY subscription. How can I switch to F‑Secure ID Protection?

Cannot activate order for F‑Secure Internet Security/Total/ID Protection.

Installation

How can I install and take ID Protection into use from my F‑Secure Total package?

How do I install F‑Secure ID Protection on an Android or iOS device?

Troubleshooting

How to get F‑Secure ID Protection or KEY log files?

I forgot my F‑Secure KEY or ID Protection master password and I do not have a recovery code. What can I do?

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User guide - ID Protection

Refer to our user guides to get started.

Support articles - ID Protection

Search our support articles to find the solution to common product issues.

Getting started

What is F‑Secure Sense Router?

How does F‑Secure Sense Router work?

The differences between F‑Secure Sense Router and F‑Secure Sense

Subscription

Sense Router subscriptions

How do I renew my F‑Secure Sense subscription?

Installation

How to set up F‑Secure Sense Router?

How to install the F‑Secure Sense Router app on your PC or Mac?

Troubleshooting

What do the F‑Secure Sense Router display symbols mean?

How to access the F‑Secure Sense Router landing page?

How do I create a diagnostic file for F‑Secure Sense Router?

Wi-Fi connection problems with F‑Secure Sense

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User guide - Sense

Refer to our user guides to get started.

Support articles - Sense

Search our support articles to find the solution to common product issues.

Help forum

Do you have a question? Can you help other users? Visit our community to search for answers or share your knowledge.

Get help

Chat support

Chat with an F‑Secure expert and get answers to your questions.

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Call support

Speak with an F‑Secure expert and get answers to your questions. Check phone numbers and service hours.

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Support tools

A collection of support tools to address product issues.

Download tools

Submit a sample

Submit malware and suspicious samples for analysis.

Submit samples

Download the latest product versions.

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