F-Secure
Welcome to support

Welcome to support

Browse our articles, ask our community, or reach out to an F‑Secure expert for help or advice.

Getting started

What is F‑Secure Total?

The F‑Secure app is an easy-to-use app for all your security and privacy protection needs.

What is My F‑Secure?

This topic high­lights some important information about managing your F‑Secure subscription through My F‑Secure, the online management portal.

Installation

How do I take F‑Secure Total into use?

Instructions on how to install the product from My F‑Secure to your computer.

Subscription

Viewing information about your subscription

This topic provides instructions on how to view information related to your subscription.

Renewing your F‑Secure subscription

This topic describes how you can renew your F‑Secure subscription.

Troubleshooting

I have accidentally purchased a new F‑Secure Internet Security / Total subscription outside my account instead of renewing my existing My F‑Secure account. What should I do?

I have accidentally purchased a new F‑Secure Internet Security / Total subscription outside my account instead of renewing my existing My F‑Secure account. What should I do?

You have a few options with how you can proceed:

Getting started

What is F‑Secure Internet Security?

The F‑Secure app is an easy-to-use app for all your security and privacy protection needs.

What are the differences between the old F‑Secure Internet Security and the new F‑Secure Internet Security released on February 14?

What are the differences between the old F‑Secure Internet Security and the new F‑Secure Internet Security released on February 14?

As of February 14, 2023, when it’s time for you to renew your subscription, we recommend that you upgrade your old F‑Secure Internet Security subscription to F‑Secure Total.

What is My F‑Secure?

This topic high­lights some important information about managing your F‑Secure subscription through My F‑Secure, the online management portal.

Switching from the old F‑Secure Internet Security or Anti‑Virus product to F‑Secure Total

Switching from the old F‑Secure Internet Security or Anti‑Virus product to F‑Secure Total

This article walks you through the steps needed to move from the old products to F‑Secure Total.

Installation

Installing the product on your computer

Instructions on how to install the product from My F‑Secure to your computer.

Subscription

Viewing information about your subscription

This topic provides instructions on how to view information related to your subscription.

Upgrading from F‑Secure Internet Security to F‑Secure Total

When it’s time for you to renew your subscription, you will be guided to upgrade to F‑Secure Total for the same price as Internet Security.

Troubleshooting

I have accidentally purchased a new F‑Secure Internet Security / Total subscription outside my account instead of renewing my existing My F‑Secure account. What should I do?

I have accidentally purchased a new F‑Secure Internet Security / Total subscription outside my account instead of renewing my existing My F‑Secure account. What should I do?

You have a few options with how you can proceed:

Getting started

What is F‑Secure VPN?

F‑Secure VPN is a simple, yet powerful online privacy and security app for all your desktop and mobile devices.

What are the virtual locations for VPN?

Virtual location protects your privacy and lets you access your favorite streaming services when abroad.

Using Tracker Mapper

Tracker Mapper allows you to temporarily log visited web­sites to see how they are tracking.

Installation

How do I install and activate the app on Windows?

This topic describes how to install and activate F‑Secure VPN on your Windows computers.

How do I install and activate the app on Mac?

This topic describes how to install and activate F‑Secure VPN on your Mac computers.

How do I install and activate the app on an Android device?

This topic describes how to install and activate F‑Secure VPN on your Android device.

How do I install and activate the app on an iOS device?

This topic describes how to install and activate F‑Secure VPN on your iOS device.

Subscription

My F‑Secure account required for F‑Secure VPN subscriptions

F‑Secure requires a My F‑Secure account for all standalone FREEDOME VPN subscriptions.

Troubleshooting

What to do when a site is blocked?

If browsing protection blocks a site, most likely the site or service that you are trying to access is either malicious or is trying to track you.

How can I generate an F‑Secure VPN log file with my computer?

If you have technical problems with your product, you can create and send a log file to our technical support.

Getting started

What is F‑Secure ID Protection?

F‑Secure ID Protection is an app that prevents you from falling victim to identity theft.

Importing pass­words from other pass­word managers

Instructions on how to import your Vault data from other pass­word managers by using F‑Secure ID Protection.

Adding items for monitoring

This topic describes how to add items for monitoring.

Installation

How do I install the app on Windows?

This topic describes how you can install and activate F‑Secure ID Protection on your Windows computer.

How do I install the app on Mac?

This topic describes how you can install and activate F‑Secure ID Protection on your Mac computer.

How do I install the app on an Android device?

This topic describes how you can install and activate F‑Secure ID Protection on your Android device.

How do I install the app on an iOS device?

This topic describes how you can install and activate F‑Secure ID Protection on your iOS device.

Subscription

Renewing your subscription

This topic applies to you if you have opted to renew your ID Protection subscription manually.

Cannot activate order for F‑Secure Internet Security / Total / ID Protection

Cannot activate order for F‑Secure Internet Security / Total / ID Protection

I purchased F‑Secure Total / VPN / ID Protection but cannot activate the subscription.

Troubleshooting

I forgot my F‑Secure ID Protection master pass­word and I do not have a recovery code. What can I do?

I forgot my F‑Secure ID Protection master pass­word and I do not have a recovery code. What can I do?

For your security, F‑Secure cannot restore or reset your ID Protection Master Pass­word.

How do I delete all existing pass­word data and start fresh for F‑Secure ID Protection?

How do I delete all existing pass­word data and start fresh for F‑Secure ID Protection?

Unable to login to F‑Secure ID Protection anymore with no recovery possibility.

How to get F‑Secure ID Protection log files?

Depending on if you are using a Windows computer or a Mac computer, the ID Protection log files are stored locally on different locations.

Community forum

Get answers to your questions and discuss F‑Secure products and services with the community.

User guides

Product manuals, administrator guides and release notes for F‑Secure products and services.

Contact us

Speak or chat with an F‑Secure expert and get answers to your questions. Check phone numbers and service hours.

Didn’t find what you were looking for?

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User guide: Total

Refer to our user guides to get started.

Support tools

A collection of support tools to address product issues.

Support articles: Total

Search our support articles to find the solution to common product issues.

Submit a sample

Submit malware and suspicious samples for analysis.

Down­load the latest product versions

Down­load and install the latest versions of F‑Secure products.

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