Question 1

How do I know which product I have in use?

Accepted Answer

This is dependent on the product and device you are using. The easiest way is to find the product icon or product on your device and hover over it with the mouse icon. We have compiled a step-by-step guide that you can follow.

Question 2

I took a free trial. How do I continue to buy the product?

Accepted Answer

If you want to buy after your free trial, you need to log in to My F‑Secure and click Buy now in the top-right corner.

Question 3

How do I install the product on a new/different device?

Accepted Answer

Choose your product and the platform you want to install on below, then follow the instructions:

F-Secure Total and F-Secure Internet Security

Windows
Mac
Android
iOS

F-Secure VPN

Windows
Mac
Android
iOS

F-Secure ID Protection

Windows
Mac
Android
iOS

Question 4

I forgot my password and/or My F‑Secure login email address. What should I do?

Accepted Answer

If you have forgotten your password to My F‑Secure, you can click Forgot my password on the login page and follow the instructions to reset your password.

If you have forgotten which email address you used for My F‑Secure, as well as your password, you need to contact our support for help.

Question 5

How can I change My F‑Secure account login email address?

Accepted Answer

Log in to My F‑Secure and go to Account settings in the dropdown menu where your name is. Type in your new email address in the field where it says Your F‑Secure email address and click Save changes.

Question 6

I want to add more devices to my subscription. What do I do?

Accepted Answer

If you have opted to renew your subscription manually, you need to first renew your existing subscription with the same number of licenses. After renewing your subscription, you can click on the Buy more button in My F‑Secure to increase the number of devices.

If you have an automatically renewing subscription, log in to My F‑Secure and click on the Buy more button to increase the number of devices.

If you are unsure of what renewal type you have, you can find that information by logging in to My F‑Secure, clicking the Subscription button and looking for Renewal.

Question 7

I don’t want to continue with my subscription. How do I cancel it?

Accepted Answer

If you have an automatically renewing subscription, you can cancel your subscription by logging in to My F‑Secure and clicking the Subscription button. Under the Manage your subscription, select I want to cancel auto-renewal and click on Cancel your subscription. This will cancel any upcoming renewals.

If you have opted to renew your subscription manually, the subscription will be automatically cancelled if you do not manually initiate the renewal before the expiry date.

If you are unsure of what renewal type you have, you can find that information by logging in to My F‑Secure, clicking the Subscription button and looking for Renewal.

Question 8

Why can’t I renew F‑Secure Internet Security or Anti-Virus?

Accepted Answer

If your Internet Security or Anti-Virus has expired, you now have a great opportunity to improve your protection by upgrading to F‑Secure Total with a special introductory price.

Total protects you against the latest threats, via a wide range of security features, and also provides protection for your mobile devices. You get complete security, privacy, identity protection and parental controls — all in one easy-to-use app.

The legacy version of Internet Security (purchased before February 14, 2023) is no longer for sale, and existing users can upgrade to Total (see above). However, if you purchased Internet Security after February 14, 2023, you can renew your subscription by logging in to your My F‑Secure account.

Renew your F‑Secure subscription

If you have a My F‑Secure account

If you don’t have a My F‑Secure account

FREEDOME VPN

Internet Security*

Anti-Virus

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