Question 1

Can I choose the server location?

Accepted Answer

Yes. When you connect to F‑Secure VPN, you will have the option to choose the server location from a list of over 20 countries. Some countries also have several different locations to choose from. Typically, closer locations will give you better performance compared to gateways on the other side of the world. See the virtual locations for F‑Secure VPN.

Question 2

In which countries is F‑Secure VPN available?

Accepted Answer

F‑Secure VPN is available globally, except for certain countries. See the list of countries where F‑Secure VPN is available.

Question 3

Which platforms does F‑Secure VPN support?

Accepted Answer

Windows 7 (SP1), Windows 8.1, Windows 10, Windows 11, macOS 10.12 or later, iOS 11 or later, Android 6.0 or later.

Question 4

What happens if my network connection is interrupted?

Accepted Answer

With F‑Secure VPN Kill Switch feature, you can prevent accidental leakage of your data to the internet if you momentarily lose your VPN connection. Available on Windows, Mac, and Android.

Question 5

Why do I need to register for F‑Secure VPN?

Accepted Answer

If you have purchased F‑Secure VPN, you need to create a My F‑Secure account to start protecting your devices. It only takes a moment to sign up, and you will have all your security information in one easy-to-use service.

Many of us have more than one device and keeping track of all our devices, and ensuring they are protected can be challenging. My F‑Secure gives you an overview of your whole subscription and device status, whereas in the F‑Secure VPN app you can only control the protection status of an individual device.

With a My F‑Secure account, you can check how many spare licenses you have, add or remove devices and share licenses with your family members. You can also view the expiration date and extend your subscription, check prices and expand your protection with other F‑Secure products.

Question 6

What is My F‑Secure?

Accepted Answer

My F‑Secure is the home of your protection. It’s the place where you can get an overview and manage all the devices that are protected under your F‑Secure subscription.

With a My F‑Secure account, you can adapt the security to your individual needs such as add or remove devices, see prices or subscription options, purchase other products or manage parental controls.

Question 7

I have F‑Secure Internet Security or ID Protection and a subscription code for F‑Secure VPN (previously called FREEDOME VPN) that I want to take into use. What do I need to do?

Accepted Answer

If you are already using F‑Secure Internet Security or ID Protection and have a subscription code for F‑Secure VPN (previously called FREEDOME VPN), we have great news for you. Your subscription will be automatically upgraded to F‑Secure Total when you take F‑Secure VPN into use. This means you get one of the products included in Total for free.

F‑Secure Total is a complete online protection app that includes F‑Secure Internet Security antivirus, F‑Secure ID Protection to keep your passwords and online identity safe and F‑Secure VPN to protect your privacy online.

To get the F‑Secure Total upgrade, log in to My F‑Secure and enter the subscription code you received when purchasing F‑Secure VPN. If you have a valid F‑Secure Internet Security or ID Protection subscription, your subscription is automatically upgraded to cover all Total’s features. The time from the VPN subscription is added to your new subscription.

Question 8

How do I renew F‑Secure VPN?

Accepted Answer

If you have a My F‑Secure account, log in to My F‑Secure, click “Renew now” and follow the instructions.

If you don’t have a My F‑Secure account yet, purchase F‑Secure VPN and follow the instructions.

If you have a voucher and don’t have a My F‑Secure account yet, create an account and enter your subscription code to activate your licenses. Your devices with F‑Secure VPN already installed will become visible on My F‑Secure when you log in to My F‑Secure on your F‑Secure VPN app.

Please note that after your subscription has expired, your devices will no longer be protected until you log in to your My F‑Secure account on the F‑Secure VPN app on each device.

Question 9

Do I need to create an account to try F‑Secure VPN?

Accepted Answer

No. Testing F‑Secure VPN does not require a My F‑Secure account. You can try the full version for free for 5 days.*

If you create a My F‑Secure account, you can try and evaluate our all-in-one security app F‑Secure Total for free for 30 days.

*The iOS version has a 7-day free trial and requires you to purchase the product from the App Store and cancel your order before the free trial expires.

Question 10

Why is my app called FREEDOME VPN instead of F‑Secure VPN?

Accepted Answer

F‑Secure FREEDOME VPN has been recently renamed F‑Secure VPN. That’s why you may still see the old product name in some places. But don’t worry, you are still protected with the same powerful VPN.

One click to online privacy

F‑Secure VPN

Online privacy wherever you are

Secure and private browsing

Hide your IP address

Privacy on public Wi‑Fi networks

Change your IP location

A VPN you can trust

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Total is the most comprehensive choice for protecting your digital life. See what is included in Total compared to F‑Secure VPN.

Total

Internet Security

VPN

ID Protection

Personal VPN

Wi‑Fi protection

Virtual location

Tracking protection

Kill switch

Protection statistics

Trusted Wi‑Fi networks

Unlimited traffic

Limited

Anti­virus

Browsing protection

Ransomware protection

Banking protection

Parental controls

Gaming mode

Password manager

Auto-fill credentials

Online identity monitoring

Breach alerts

Identity theft help

My F‑Secure account

Remote management

Free customer support

30-day money-back guarantee

Available in several languages

Try 5 days of F‑Secure VPN for free

Technical details

Supported platforms

Availability

Available languages

Frequently asked questions about F‑Secure VPN