Question 1

What is My F‑Secure?

Accepted Answer

My F‑Secure is the home of your protection. It’s the place where you can get an overview and manage all the devices that are protected under your F‑Secure subscription.

With a My F‑Secure account, you can adapt the security to your individual needs such as add or remove devices, see prices or subscription options, purchase other products or manage parental controls.

Question 2

Why do I need to register for F‑Secure VPN?

Accepted Answer

If you have purchased F‑Secure VPN, you need to create a My F‑Secure account to start protecting your devices. It only takes a moment to sign up, and you will have all your security information in one easy-to-use service.

Many of us have more than one device and keeping track of all our devices, and ensuring they are protected can be challenging. My F‑Secure gives you an overview of your whole subscription and device status, whereas in the F‑Secure VPN app you can only control the protection status of an individual device.

With a My F‑Secure account, you can check how many spare licenses you have, add or remove devices and share licenses with your family members. You can also view the expiration date and extend your subscription, check prices and expand your protection with other F‑Secure products.

Question 3

How do I renew F‑Secure VPN?

Accepted Answer

If you have a My F‑Secure account, log in to My F‑Secure, click Renew now and follow the instructions.

If you don’t have a My F‑Secure account yet, purchase F‑Secure VPN and follow the instructions.

If you have a voucher and don’t have a My F‑Secure account yet, create an account and enter your subscription code to activate your licenses. Your devices with F‑Secure VPN already installed will become visible on My F‑Secure when you log in to My F‑Secure on your F‑Secure VPN app.

Please note that after your subscription has expired, your devices will no longer be protected until you log in to your My F‑Secure account on the F‑Secure VPN app on each device.

Question 4

How can I get help or contact support?

Accepted Answer

You can find useful guidelines and questions to answers on our help pages. Just choose your F‑Secure product to come to the correct guide. If you still need help or have questions, you can contact an F‑Secure expert through chat or phone via our support pages.

Question 5

What happens to my anonymity if I have to create an account?

Accepted Answer

VPN services cannot make you fully anonymous, but they do improve your privacy and security online.

With F‑Secure VPN, you can encrypt your data traffic and hide your real IP address. We do not read your traffic or know what traffic is yours. We do not share nor sell any of your traffic.

You need to create a My F‑Secure account to start using F‑Secure VPN. You are required to fill in your name, email address and password. You can also subscribe to promotional emails and opt out from these messages at any time.

We respect your privacy and only process personal data needed to provide our services and communicate with you. We do not share your My F‑Secure account information with third parties.

The information you enter to purchase F‑Secure VPN, such as payment card details, is handled by the online store or app store provider. These third-party resellers’ privacy policies apply to the actual purchase and related activities. F‑Secure does not have access to your payment information.

F‑Secure VPN privacy policy

Question 6

Why is my app called FREEDOME VPN instead of F‑Secure VPN?

Accepted Answer

F‑Secure FREEDOME VPN has been recently renamed F‑Secure VPN. That’s why you may still see the old product name in some places. But don’t worry, you are still protected with the same powerful protection.

Renew your F‑Secure VPN or upgrade to Total

Why you should upgrade your protection to F‑Secure Total

24/7 online identity monitoring

Virus protection for all devices

Compare subscription options

Total is the most comprehensive choice for protecting your digital life. See what is included in Total compared to F‑Secure VPN.

Total

Internet Security

VPN

ID Protection

Personal VPN

Wi‑Fi protection

Virtual location

Tracking protection

Kill switch

Protection statistics

Trusted Wi‑Fi networks

Unlimited traffic

Limited

Antivirus

Browsing protection

Ransomware protection

Banking protection

Parental controls

Gaming mode

Password manager

Auto-fill credentials

Online identity monitoring

Breach alerts

Identity theft help

My F‑Secure account

Remote management

Free customer support

30-day money-back guarantee

Available in several languages

Frequently asked questions

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