Support tools

A collection of tools to address specific product issues

Support tool (FSDIAG) for Windows

If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for trouble­shooting and solving problems specific to your computer.

Instructions

Support tool (FSDIAG) for Mac

If you have technical problems with your security product on Mac, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.

Instructions

Support tool (FSDIAG) for Linux

If you have technical problems with your security product on Linux, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.

Instructions

Uninstallation tool for Windows

A program that you can use to remove F‑Secure products from your computer. Use this tool only as a last resort if you are not able to remove the product through the normal uninstallation method.

Readme file

Uninstallation tool for Mac

A script that you can use to remove F‑Secure Anti‑Virus for Mac and F‑Secure Mac Protection from your Mac computer. Use this tool only as a last resort if you are not able to remove the product through the normal uninstallation method.

Readme file

FSAUA-Reset tool

A tool to reset F-Secure Automatic Update Agent (FSAUA).

fsdbupdate for Windows

The fsdbupdate (fsdbupdate9.exe) utility updates all databases (Antivirus, Spyware, Spam, Parental, etc.) for F-Secure products running on Windows.

Instructions

Know the threat

Threat descriptions

Get the technical details and removal instructions on specific threats.

Classification of Threats

Information on how F-Secure classifies threats.

DB Tracker

Track the latest version of our database updates.