Trojan:SymbOS/MultiDropper

Caution: This method will remove all data on the device, including calendar and phone numbers.

• Power off the phone

• Hold the following three buttons down - "answer call" + "*" + "3"

• Keep holding down the buttons and power on the phone

• Depending on the model, you will either get text that reads "formatting" or a start-up dialog that asks for the initial phone settings

• Your phone is now formatted and can be used again

A False Positive is when a file is incorrectly detected as harmful, usually because its code or behavior resembles known harmful programs. A False Positive will usually be fixed in a subsequent database update without any action needed on your part. If you wish, you may also:

• Check for the latest database updates

  First, check if your F-Secure security program is using the latest updates, then try scanning the file again.

• Submit a sample

  After checking, if you still believe the file is incorrectly detected, you can submit a sample of it for re-analysis.

  Note: If the file was moved to quarantine, you need to collect the file from quarantine before you can submit it.

• Exclude a file from further scanning

  If you are certain that the file is safe and want to continue using it, you can exclude it from further scanning by the F-Secure security product.

  Note: You need administrative rights to change the settings.