Support tools

A collection of tools useful for specific product issues

Uninstallation Tool for Windows
Uninstallation Tool for Windows

A program that you can use to remove F-Secure products from your computer. Use this tool only as a last resort if you are not able to remove the product through the normal uninstallation method.

Readme file

Uninstallation Tool for Mac
Uninstallation Tool for Mac

A script that you can use to remove F-Secure Anti-Virus for Mac and F-Secure Mac Protection from your Mac computer. Use this tool only as a last resort if you are not able to remove the product through the normal uninstallation method.

Readme file

Rescue CD
Rescue CD

Use Rescue CD to boot up a PC you suspect has been infected, or has had its security software compromised.

Instructions

FSAUA-reset Tool
FSAUA-reset Tool

A tool to reset F-Secure Automatic Update Agent (FSAUA).

fsdbupdate for Windows
fsdbupdate for Windows

The fsdbupdate (fsdbupdate.exe) utility updates all databases (Antivirus, Spyware, Spam, Parental, etc) for F-Secure products running on Windows.

Instructions

fsdbupdate for Linux
fsdbupdate for Linux

The fsdbupdate (fsdbupdate9.run) utility updates all databases for F-Secure products running on Linux.

Instructions

Support Tool (FSDIAG)
Support Tool (FSDIAG)

If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for trouble­shooting and solving problems specific to your computer.

Instructions

Support Tool (FSDIAG) for Mac
Support Tool (FSDIAG) for Mac

If you have technical problems with your security product on Mac, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.

Instructions

Support Tool (FSDIAG) for Linux
Support Tool (FSDIAG) for Linux

If you have technical problems with your security product on Linux, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.

Instructions

Know the threat

DB Tracker
DB Tracker

Latest database updates

Threat descriptions
Threat descriptions

Technical details for malicious threats identified by Labs.

Removal instructions
Removal instructions

Technical details and removal instructions for malicious threats identified by Labs.

Classification of threats
Classification of threats

Information on how F-Secure classifies threats.