Removal Instructions

Removing Browser PUAs

Modern web browsers can be customized with third-party components that allow you to add useful new features, functions or services. These components are variously known as plug-ins, extensions, add-ons, toolbars or applets.

Sometimes however, the component may not meet your expectations, affects your browsing experience, or makes unwanted changes to your browser settings. In such cases, it may be considered a Potentially Unwanted Application (PUA).

As a general precaution, we recommend that you remove PUAs from your web browser.
Listed below are general instructions for removing PUAs from common browsers.

Mozilla Firefox

  1. To go to the Add-ons page, you can:
    • Select 'Tools' > 'Add-ons' from the main menu bar, or
    • Press the key combination 'Ctrl+Shift+A', or
    • Type 'about:addons' in the address bar and press Enter.
  2. In the Add-ons Manager page, you can view the Extensions or Plugins panels to see the components installed.

    On the Extensions panel:

    • If the extension was installed normally through the browser, you can click Remove to remove it entirely.
    • If the extension was installed by another program, you can only click Disable to stop it from running. To remove it entirely, you can try to uninstall it from Firefox Safe Mode or Windows Control Panel.

    On the Plugins panel:

    • Plugins are installed by another program and can only be disabled here by selecting Never Activate from the drop-down box. To remove it entirely, you can try to uninstall it from Firefox Safe Mode or Windows Control Panel.
  3. Restart the browser.
  4. Refresh the browser to reset it to its default settings. This should remove any changes the component might have made to the settings. CAUTION Save a backup of important bookmarks, settings, etc before you refresh the browser.

Google Chrome

If you can see the extension's icon to the right of the address bar:

  1. Right-click the icon and select Remove from Chrome.

If you don't see the extension's icon:

  1. To go to the Extensions page, you can:
    • Click More to the right of the address bar, then More tools and Extensions, or
    • Type in 'chrome://extensions/' in the address bar and press Enter.
  2. In the Extensions page, click Remove on the extension you want to remove.
  3. A message will appear asking you confirm that you want to remove the extension. Click Remove to confirm.
  4. Restart the browser.
  5. Reset the browser to its default settings. This should remove any changes the component might have made to the settings. CAUTION Save a backup of important bookmarks, settings, etc before you reset the browser.

You may also try the Chrome cleanup tool to find and remove software that may cause problems with web browser.

Apple Safari

  1. On the Mac desktop, click Safari, then Preferences.
  2. On the Preferences page, click Extensions.
  3. On the Extensions page, find the extension you want to remove and click Uninstall.

Microsoft Internet Explorer

  1. To go to the Manage Add-ons page, click 'Tools' on the main taskbar, then ' Manage add-ons'.
  2. In the Manage Add-ons page, select the component you want to remove and click the 'Disable' button.
  3. Click Close.
  4. Restart the browser.
  5. Reset the browser to its default settings. This should remove any changes the component might have made to the settings.  CAUTION Save a backup of important bookmarks, settings, etc before you reset the browser.