Choose the most suitable package for your needs
A collection of services for more flexible and comprehensive support available to you during business hours.
- Priority access to our experienced technical support engineers to ensure a more timely response and faster resolution
- Visibility into support cases via online ticketing tool for easier management throughout your IT department
- Option to set up remote connection for faster troubleshooting
Our best 24/7 support services for added value, provided by our experienced technical support teams.
- First-class service level to respond to business critical incidents within an hour
- Option to escalate ongoing cases directly to technical support management level
- Upgrade consultation that helps you keep your F-Secure environment up to date
- Advice with malware removal cases beyond the standard service
What do the packages include?
|Advanced||Premium (includes Advanced services)|
|Local business hours||24/7|
|Priority access to technical support||Respond to critical incidents within an hour|
|Online tools for ticketing and follow-up||Management level escalation|
|Phone and call-back||Upgrade consultation|
|Chat and remote||Advice on malware removal|