F-Secure Business Support

Easy and reliable technical support from our F-Secure specialists available for companies of all sizes.

Choose the most suitable package for your needs

Advanced

A collection of services for more flexible and comprehensive support available to you during business hours.

  • Priority access to our experienced technical support engineers to ensure a more timely response and faster resolution
  • Visibility into support cases via online ticketing tool for easier management throughout your IT department
  • Option to set up remote connection for faster troubleshooting

Premium

Our best 24/7 support services for added value, provided by our experienced technical support teams.

  • First-class service level to respond to business critical incidents within an hour
  • Option to escalate ongoing cases directly to technical support management level
  • Upgrade consultation that helps you keep your F-Secure environment up to date
  • Advice with malware removal cases beyond the standard service

What do the packages include?

Advanced Premium (includes Advanced services)
Local business hours   24/7  
Priority access to technical support Respond to critical incidents within an hour
Online tools for ticketing and follow-up Management level escalation
Phone and call-back Upgrade consultation
Chat and remote Advice on malware removal

 

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