Navigating a world AI is constantly rewriting

What consumers really think about AI — and how service providers can close the trust gap.

Nearly 90% of AI users say it's their responsibility to check the answers AI gives them, but 70% only check sometimes, rarely, or never. As people move from asking AI casual questions to trusting it with personal decisions about health, money, and relationships, F‑Secure's latest consumer survey reveals a growing gap between people's awareness of the risks and how they actually use these too

The risks aren't theoretical. They're already showing up in how people use tools like ChatGPT, Claude, and Gemini. Once an AI answer sounds right, almost half of users (47%) stop questioning it, and that's more often down to how convincing the answer is than to a lack of time or energy. Our survey of 1,500 AI users in the US and UK looks at where this gap shows up and why.

This webinar is for service providers who want to understand that gap and turn it into a stronger security offer for their customers.

You'll leave with:

• Insights from new F‑Secure research on how your customers use AI, and where unchecked trust puts them at risk.

• A clear view of what's holding non-users back. For 46%, help detecting AI scams would change their mind, which points to a service you can offer.

• Best practices for positioning consumer cybersecurity to help customers use AI more safely and grow your customer base.