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Browse our articles, ask our community, or reach out to an F‑Secure expert for help or advice.

TOTAL

Getting started

What is F-Secure TOTAL?

What is My F-Secure?

How do I take F-Secure TOTAL into use?

Subscription

How does F-Secure TOTAL licensing work?

How do I renew F-Secure TOTAL subscription?

Installation

Is there a single installer for F-Secure TOTAL?

How to install F-Secure TOTAL applications on Apple iOS and Android devices?

Troubleshooting

I purchased F-Secure TOTAL but why only F-Secure SAFE is installed on my devices?

I have accidentally purchased a new F-Secure SAFE/TOTAL subscription outside my account instead of renewing my existing My F-Secure account. What should I do?

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SAFE

Getting started

What is F-Secure SAFE?

What is Banking Protection and how does it work?

What is Family Rules?

Subscription

How do I renew my F-Secure SAFE or TOTAL subscription?

My device shows my product license is expired. I have purchased F-Secure SAFE or TOTAL subscription and it is valid.

Installation

How do I install F-Secure SAFE on several devices?

How do I install F-Secure SAFE on my child's Android device and set up Family Rules?

Troubleshooting

How do I create an FSDIAG file?

The Banking Protection pop-up banner does not appear when I visit a banking site.

F-Secure Banking Protection blocked a bank website

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FREEDOME

Getting started

What is F-Secure FREEDOME?

What are the virtual locations for FREEDOME?

Subscription

FREEDOME VPN subscription options

How do I transfer an F-Secure FREEDOME license to other device?

How do I activate my F-Secure FREEDOME subscription code on a Apple iOS mobile device?

Installation

How do I install and activate F-Secure FREEDOME for Windows?

How do I install and activate F-Secure FREEDOME VPN on an Android device?

Troubleshooting

I lost/forgot my F-Secure FREEDOME code.

Why is there no internet connection on my computer when F-Secure FREEDOME VPN protection is turned on?

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ID PROTECTION

Getting started

What is F-Secure ID PROTECTION?

What is an F-Secure ID PROTECTION master password?

Subscription

I have F-Secure KEY subscription. How can I switch to F-Secure ID PROTECTION?

Cannot activate order for F-Secure SAFE/TOTAL/ID PROTECTION.

Installation

How can I install and take ID PROTECTION into use from my F-Secure TOTAL package?

How do I install F-Secure ID PROTECTION on an Android or iOS device?

Troubleshooting

How to get F-Secure ID PROTECTION or KEY log files?

I forgot my F-Secure KEY or ID PROTECTION master password and I do not have a recovery code. What can I do?

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Internet Security

Getting started

What is Parental Control?

What are the content types for Content Blocker in Parental Control?

Subscription

How to renew F-Secure Internet Security?

How to reset F-Secure Internet Security or Anti-Virus subscription key if all licenses are in use?

Installation

How to install F-Secure Internet Security?

How do I activate my F-Secure Internet Security license key on an existing installation?

Troubleshooting

F-Secure SAFE or Internet Security says "Computer is not protected"

The Banking Protection pop-up banner does not appear when I visit a banking site.

How do I turn on Parental Controls for my child's PC with Internet Security?

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Anti-Virus

Getting started

What is Security Cloud?

Subscription

How do I renew the subscription for F-Secure Anti-Virus?

How to reset F-Secure Internet Security or Anti-Virus subscription key if all licenses are in use?

Upgrade F-Secure Internet Security or Antivirus subscription to F-Secure SAFE

Installation

How do I install F-Secure Anti-Virus on a Windows PC?

Can I install F-Secure Anti-Virus or F-Secure Internet Security on my Android or Apple iOS mobile device?

Troubleshooting

I have lost my F-Secure Anti-Virus license key. What should I do?

Why is F-Secure Internet Security or Anti-Virus showing "license is expired"?

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KEY

Getting started

What is F-Secure KEY Premium?

What is an F-Secure KEY Master password recovery code?

How do I create a Master password recovery code in KEY on my desktop device?

Subscription

How do I renew my F-Secure KEY Premium subscription?

I have F-Secure KEY subscription. How can I switch to F-Secure ID PROTECTION?

Installation

How do I install F-Secure KEY on my PC for the first time?

How do I install F-Secure KEY on my Mac for the first time?

How to install and authorize the F-Secure KEY autofill browser extension?

Troubleshooting

How do I import passwords from other password managers into F-Secure KEY?

How do I sync my F-Secure KEY password data with my other devices?

I forgot my F-Secure KEY or ID PROTECTION master password and I do not have a recovery code. What can I do?

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SENSE

Getting started

What is F-Secure SENSE Router?

How does F-Secure SENSE Router work?

The differences between F-Secure SENSE Router and F-Secure SENSE

Subscription

SENSE Router subscriptions

Installation

How to set up F-Secure SENSE Router?

How to install the F-Secure SENSE Router app on your PC or Mac?

Troubleshooting

What do the F-Secure SENSE Router display symbols mean?

How to access the F-Secure SENSE Router landing page?

How do I create a diagnostic file for F-Secure SENSE Router?

Wi-Fi connection problems with F-Secure SENSE

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Welcome to support

Browse our articles, ask our community, or reach out to an F‑Secure expert for help or advice.

Getting started

Subscription

Installation

Troubleshooting

User guide - TOTAL

Support articles - TOTAL

Getting started

Subscription

Installation

Troubleshooting

User guide - SAFE

Support articles - SAFE

Getting started

Subscription

Installation

Troubleshooting

User guide - FREEDOME

Support articles - FREEDOME

Getting started

Subscription

Installation

Troubleshooting

User guide - ID PROTECTION

Support articles - ID PROTECTION

Getting started

Subscription

Installation

Troubleshooting

User guide - Internet Security

Support articles - Internet Security

Getting started

Subscription

Installation

Troubleshooting

User guide - Anti-Virus

Support articles - Anti-Virus

Getting started

Subscription

Installation

Troubleshooting

User guide - KEY

Support articles - KEY

Getting started

Subscription

Installation

Troubleshooting

User guide - SENSE

Support articles - SENSE

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