Welcome to support

Browse our articles, ask our community, or reach out to an F‑Secure expert for help or advice.

User guide - TOTAL

Refer to our user guides to get started.

Support articles - TOTAL

Search our support articles to find the solution to common product issues.

Getting started

What is F-Secure SAFE?

What is Banking Protection and how does it work?

What is Family Rules?

Subscription

How do I renew my F-Secure SAFE or TOTAL subscription?

My device shows my product license is expired. I have purchased F-Secure SAFE or TOTAL subscription and it is valid.

Installation

How do I install F-Secure SAFE on several devices?

How do I install F-Secure SAFE on my child's Android device and set up Family Rules?

Troubleshooting

Browsing Protection extension is currently not available for Mozilla Firefox

How do I create an FSDIAG file?

The Banking Protection pop-up banner does not appear when I visit a banking site.

F-Secure Banking Protection blocked a bank website

More topics

User guide - SAFE

Refer to our user guides to get started.

Support articles - SAFE

Search our support articles to find the solution to common product issues.

Getting started

What is F-Secure FREEDOME?

What are the virtual locations for FREEDOME?

Subscription

FREEDOME VPN subscription options

How do I transfer an F-Secure FREEDOME license to other device?

How do I activate my F-Secure FREEDOME subscription code on a Apple iOS mobile device?

Installation

How do I install and activate F-Secure FREEDOME for Windows?

How do I install and activate F-Secure FREEDOME VPN on an Android device?

Troubleshooting

I lost/forgot my F-Secure FREEDOME code.

Why is there no internet connection on my computer when F-Secure FREEDOME VPN protection is turned on?

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User guide - FREEDOME

Refer to our user guides to get started.

Support articles - FREEDOME

Search our support articles to find the solution to common product issues.

Getting started

What is F-Secure ID PROTECTION?

What is an F-Secure ID PROTECTION master password?

Subscription

I have F-Secure KEY subscription. How can I switch to F-Secure ID PROTECTION?

Cannot activate order for F-Secure SAFE/TOTAL/ID PROTECTION.

Installation

How can I install and take ID PROTECTION into use from my F-Secure TOTAL package?

How do I install F-Secure ID PROTECTION on an Android or iOS device?

Troubleshooting

How to get F-Secure ID PROTECTION or KEY log files?

I forgot my F-Secure KEY or ID PROTECTION master password and I do not have a recovery code. What can I do?

More topics

User guide - ID PROTECTION

Refer to our user guides to get started.

Support articles - ID PROTECTION

Search our support articles to find the solution to common product issues.

Getting started

What is Parental Control?

What are the content types for Content Blocker in Parental Control?

Subscription

How to renew F-Secure Internet Security?

How to reset F-Secure Internet Security or Anti-Virus subscription key if all licenses are in use?

Installation

How to install F-Secure Internet Security?

How do I activate my F-Secure Internet Security license key on an existing installation?

Troubleshooting

Browsing Protection extension is currently not available for Mozilla Firefox

F-Secure SAFE or Internet Security says "Computer is not protected"

The Banking Protection pop-up banner does not appear when I visit a banking site.

How do I turn on Parental Controls for my child's PC with Internet Security?

More topics

User guide - Internet Security

Refer to our user guides to get started.

Support articles - Internet Security

Search our support articles to find the solution to common product issues.

Getting started

What is Security Cloud?

Subscription

How do I renew the subscription for F-Secure Anti-Virus?

How to reset F-Secure Internet Security or Anti-Virus subscription key if all licenses are in use?

Upgrade F-Secure Internet Security or Antivirus subscription to F-Secure SAFE

Installation

How do I install F-Secure Anti-Virus on a Windows PC?

Can I install F-Secure Anti-Virus or F-Secure Internet Security on my Android or Apple iOS mobile device?

Troubleshooting

I have lost my F-Secure Anti-Virus license key. What should I do?

Why is F-Secure Internet Security or Anti-Virus showing "license is expired"?

More topics

User guide - Anti-Virus

Refer to our user guides to get started.

Support articles - Anti-Virus

Search our support articles to find the solution to common product issues.

Getting started

What is F-Secure KEY Premium?

What is an F-Secure KEY Master password recovery code?

How do I create a Master password recovery code in KEY on my desktop device?

Subscription

How do I renew my F-Secure KEY Premium subscription?

I have F-Secure KEY subscription. How can I switch to F-Secure ID PROTECTION?

Installation

How do I install F-Secure KEY on my PC for the first time?

How do I install F-Secure KEY on my Mac for the first time?

How to install and authorize the F-Secure KEY autofill browser extension?

Troubleshooting

How do I import passwords from other password managers into F-Secure KEY?

How do I sync my F-Secure KEY password data with my other devices?

I forgot my F-Secure KEY or ID PROTECTION master password and I do not have a recovery code. What can I do?

More topics

User guide - KEY

Refer to our user guides to get started.

Support articles - KEY

Search our support articles to find the solution to common product issues.

Getting started

What is F-Secure SENSE Router?

How does F-Secure SENSE Router work?

The differences between F-Secure SENSE Router and F-Secure SENSE

Subscription

SENSE Router subscriptions

How do I renew my F-Secure SENSE subscription?

Installation

How to set up F-Secure SENSE Router?

How to install the F-Secure SENSE Router app on your PC or Mac?

Troubleshooting

What do the F-Secure SENSE Router display symbols mean?

How to access the F-Secure SENSE Router landing page?

How do I create a diagnostic file for F-Secure SENSE Router?

Wi-Fi connection problems with F-Secure SENSE

More topics

User guide - SENSE

Refer to our user guides to get started.

Support articles - SENSE

Search our support articles to find the solution to common product issues.

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