Global

Services Beyond Technology

Our services will make all the difference to the success of your security offering.

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Key services to ensure your commercial success

With experience from 450+ operator launches, we know how to launch security and privacy solutions. Our services are designed to help you drive your success faster.

Engage

Begin the conversation with your customers about security. We'll help you plan your go-to-market strategy including segmentation, positioning, sales channels readiness, training, and incentives.

Enable

Employ customer journey analytics and optimization to onboard and welcome the customer, increasing the take-up of security in your customer base.

Extend

Use our Customer Satisfaction and Lifecycle Messaging services to find out how your customers feel. Send them targeted messages depending on the lifecycle stages they are in.

F-Secure services throughout the customer lifecycle

  • Consumer Insight Segmentation, positioning and marketing messaging recommendations based on consumer surveys and 200+ operator best practices
  • Marketing Support Service Marketing Specialists with security go-to-market best practices, implementation and local training resources
  • Customer Journey Data-driven customer journey optimization and best practices
  • Lifecycle Messaging Automated analytics-driven lifecycle messaging services with reminders, "use more" messages, etc.
  • Customer Satisfaction (NPS) Operator-specific surveys gauge end customer loyalty and identify improvement areas

References

TalkTalk

"We worked together with F-Secure on this reminder campaign... This has helped us increase the activation rate for our new customers from 14% to 25% basically overnight. And for our device customers the activation rate went up to 43%."

Steven Offerein, TalkTalk, United Kingdom

GTD Group

"We belive that F-Secure is a company that understands our needs as an operator, helping us to grow quickly. It is a company that works as we like: they are fast, flexible, adapt to local and individual realities with versatility. They have proven to be a very good partner for us."

Mauricio Navarro-Polanco, Grupo GTD, Chile

Telia

"There is no doubt that F-Secure is fulfilling our needs as a cyber security partner. We very much respect their flexibility and ability to quickly deliver on their promises. If we are planning a campaign or have new ideas, F-Secure's culture is to work together with us to find what works and to quickly make adjustments to ensure everything we do is successful."

Niko Kettunen, Telia, Finland

Play

"More than 50% of data is consumed on mobile devices and we wanted a simple product that they can easily activate within a couple of clicks. Working with F-Secure, we went from 16 clicks down to 3 clicks, and less than 30 seconds to activate the product... This is how simple it can get."

Grzegorz Skowron-Moskowicz, Play, Poland

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