Trojan:W32/Ransom is a ransomware threat that prevents users from accessing the infected machine's Desktop; it then demands payment, supposedly for either possession of illegal material or usage of illegal software.
For more information about ransomware, see Removing 'Police-themed' Ransomware.
Some Trojan:W32/Ransom variants require users to perform manual removal to completely remove the malware from the system:
Note: When prompted, answer Yes to overwrite the file.
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Trojan:W32/Ransom is considered ransomware as it prevents normal usage of the infected machine and demands monetary payment supposedly to restore normal use. The malware has been reported to target users in a number of European countries, most notably Germany, France, Spain and Finland. This malware was also covered in our Labs Weblog blogpost:
Multiple variants of this trojan have been found thus far. The variants are also detected by a number of generic Ddetections, based on its behavioral characteristics.
Note: for specific variants, users may need to perform manual removal in order to completely remove the trojan. See Removal above for further details.
On execution, the trojan moves the legitimate file '\explorer.exe' to a variable location, with the name '\twexx32.dll', then saves a copy of itself to the original '\explorer.exe' location.
The trojan then makes its ransom demand by displaying language-specific images appropriate to the user's locale, determining which image should be displayed by a geolocation query. Screenshots of some of the images displayed by the trojan are shown below. English translations of the German and French warning texts are also provided below.
Needless to say, though these warnings claim to be from the German 'Bundespolizei', the French 'Gendarmerie Nationale' or the non-existent Finnish Information Networks Crime Unit 'Tietoverkkorikosten tutkinnan yksikki', they are fake.
Unfortunately, even if the user does accede to these demands, no fix is performed; the computer remains inaccessible. Instead, users may use an antivirus product to remove the trojan from their machine.
Image 1: Trojan:W32/Ransom's German-targeted demand
English translation of German text:
Attention! Your Computer was locked !!! When checking the authenticity of Windows it was noticed that there is non-licensed software installed on your computer! The Microsoft corperation explicitly forbids the use of unlicensed software. your personal data: (IP, browser, OS, country, city, ISP) The use of unlicensed software is illegal in germany and will be prosecuted! --------------- To unlock your computer you have to pay the license fee for your software within 24 hours! The total amount for the license is 100 Euro! If you do not pay all data will be deleted from your computer and your personal data will be transferred to the court. ----------------
You have two options to pay for the license:
Image 2: Trojan:W32/Ransom's French-targeted demand
English translation of French text:
Attention, your computer has been blocked due to French law violations. The following Illegal activities were detected: 1- Intent to create and distribute pornography containing minors. 2- Spam 3- Use of illegal software 4- Illegal file sharingTo unblock your computer you must pay 200E within the next 3 days, If you do not pay within the given timeframe we will confiscate your pc and you will be faced with criminal charges.You can pay the fine with the help of Ukash or paysafecard vouchers. Purchase a 200E voucher then open the tab "payer amende" fill in the form then validate the vouchers and proceed to clique the "payer amende" button. You may also send a email cheque/payment to email@example.com. Your computer will be unblocked within 24 hrs.After the unlocking we recommend the following:- Delete all the illegal files on your computer(multimedia) - Delete all illegal software - Install an Anti-virus software - Scan your computer
Image 3: Trojan:W32/Ransom's Finnish-targeted demand