Trojan:SymbOS/Romride

Classification

Malware

Trojan

SymbOS

SymbOS/Romride, Trojan:SymbOS/Romride

Summary

Trojan:SymbOS/Romride is a family of trojans that install malfunctioning system configuration components on the device. When the affected device is started, the phone may fail to complete startup.

Automatic action

CAUTION! This method will remove all data on the device, including calendar and phone numbers:

  • Power off the phone
  • Hold the following three buttons down - "answer call" + "*" + "3"
  • Keep holding down the buttons and power on the phone
  • Depending on the model, you will either get text that reads "formatting" or a start-up dialog that asks for the initial phone settings
  • Your phone is now formatted and can be used again

Suspect a file is incorrectly detected (a False Positive)?

A False Positive is when a file is incorrectly detected as harmful, usually because its code or behavior resembles known harmful programs. A False Positive will usually be fixed in a subsequent database update without any action needed on your part. If you wish, you may also:

  • Check for the latest database updates

    First check if your F-Secure security program is using the latest detection database updates, then try scanning the file again.

  • Submit a sample

    After checking, if you still believe the file is incorrectly detected, you can submit a sample of it for re-analysis.

    NOTE If the file was moved to quarantine, you need to collect the file from quarantine before you can submit it.

  • Exclude a file from further scanning

    If you are certain that the file is safe and want to continue using it, you can exclude it from further scanning by the F-Secure security product.

    Note You need administrative rights to change the settings.

For more Support

Knowledge Base

Find the latest advice in our Community Knowledge Base.

User Guide

See the user guide for your product on the Help Center.

Contact Support

Chat with or call an expert for help.

Submit a sample

Submit a file or URL for further analysis.

Technical Details

Different effects may also be seen based on the version of ROM software installed on the device.

Representative examples of variants in the Romride family include:

Note

If the phone has been rebooted and will not start again, it can be recovered with a hard format key code that is entered in the phone at boot.