Once detected, the F-Secure security product will automatically block the program and prompt the user for a desired action.
Security programs will sometimes unintentionally identify a clean program or file as malicious if its code or behavior is similar to a known harmful program or file. This is known as a False Positive. In most cases, a False Positive is fixed in a subsequent database release.
Usually, updating your F-Secure security product to use the latest database is enough to resolve the issue. You can check by first updating your F-Secure security product to use the latest detection database updates, then rescanning the file.
After checking, if you still believe the file is incorrectly detected, you can submit a sample of it to F-Secure Labs for re-analysis.
NOTE If the file was moved to quarantine, you will need to first collect the file from quarantine before you can submit it.
If you are certain that the file is safe and want to continue using it, you can exclude it from further scanning by the F-Secure security product.
Find the latest advice in our Community Knowledge Base.
See the manual for your F-Secure product on the Help Center.
Submit a file or URL for further analysis.
F-Secure Security Cloud is an online reputation service that provides the latest analysis and reputation rating for programs, files and websites. If a questionable program or file is found during a scan, a query is sent to the Security Cloud to get the most recent reputation rating for it.
Based on the settings of your F-Secure security product, it will then use the information from Security Cloud (and if needed, further analysis) to determine whether to delete, quarantine or block the program or file.
The Security Cloud rating for the identified program or file indicates that it has code similar to trojans - harmful programs that are deliberately designed to appear authentic (e.g., games, app updates, image packs, etc).
Once installed however, the program silently performs unauthorized actions, such as monitoring text or online messages, installing other programs or stealing data.