Trojan:JS/Cryxos

Threat description

Details

CATEGORYMalware
TYPETrojan

Summary

Cryxos trojans display an alarming notification message saying that the user's computer or web browser has been 'blocked' due to a virus infection, and that their personal details are 'being stolen'. The user is then directed to call a phone number for assistance in the 'removal process'. This is a version of a 'call support' scam.



Removal

Automatic action

Depending on the settings of your F-Secure security product, it will either automatically delete, quarantine or rename the suspect file, or ask you for a desired action.

More scanning & removal options

More information on the scanning and removal options available in your F-Secure product can be found in the Help Center.

You may also refer to the Knowledge Base on the F-Secure Community site for more information.

Contact Support

F-Secure customers can request support online via the Request support or the Chat forms on our Home - Global site.

Technical Details

Cryxos trojans are typically encountered when the user inadvertently opens a malicious or compromised webpage hosting a malicious JavaScript file. When the script runs, it will display a notification message that makes it appear as though the user's device is infected with a virus; the user is urged to call a given phone number for technical support in removing the infection.

The notification message displayed by Cryxos trojans varies by language. Some variants will also open a web page in the browser displaying what appears to be a legitimate vendor's website to further enhance the impression that the message is authentic. Other variants will display an image of a screenshot of a web page:

Cryxos trojan message in English.

Cryxos trojan message in French. The webpage behind the message is actually an image of a webpage

Some Cryxos variants will also play an audio recording repeating the information displayed in the notification message and giving the phone number that the user is supposed to contact for 'further assistance'.

In addition to displaying the message, some Cryxos variants will display the user's IP address, open multiple web browser pages, or perform other actions designed to cause alarm.

Support scams

These trojans are essentially part of a 'call support' or 'tech support' scam; they are designed to trick the user into believing their device is infected. If the user does contact the number displayed, they are then typically pressured into paying for the 'assistance'.

In some cases, the user may be asked to give the technician remote access to the machine, potentially leading to a device hijack and compromise of any information stored on the device.

For more information about such scams, see:

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