F-Secure support services, tailored for your business
Do you want customized F-Secure support for your own business?
A timely and efficient response to all security incidents is critical for your business continuity. With F-Secure Business Support, you can get comprehensive support directly from our highly experienced technical service teams.
The range of support packages available and the option of enhancing them with additional items guarantee that you receive the appropriate level of support.
F-Secure provides three levels of support within customer care:
- Our Standard services are provided for all our licensed products by our customer support specialists. They escalate issues to technical support if they cannot solve the issue in a timely manner.
- Our Advanced and Premium support packages offer comprehensive and tailored value-added services for businesses, provided directly by our highly experienced technical support teams. This ensures better responsiveness and significantly faster resolution times.
Download the product datasheet
Comparison of the different Business Support packages:
Category | Service item | Standard | Advanced | Premium |
|---|---|---|---|---|
 | Online tools & F-Secure Community |  | | |
 | Contact level | Customer Support* | Technical Support** | Technical Support*** |
| Online support form | | | | |
| Phone | Local business hours | Local business hours | Round-the-clock | |
| Call back | Per request | Scheduled | ||
| Chat + Remote | | |||
| eService | | |||
| Management Escalation | 24/7 | |||
 | First response | On best effort | 1h – 2h**** | 30min – 1h**** |
| Update interval | 4h – 8h**** | 2h – 4h**** | ||
| Resolution | 7 – 15 Business days**** | |||
 | Service Report + Review | Yearly | Quarterly | |
| Malware removal service | | |||
| Upgrade consultation | |
* English, Dansk, Deutsch, Français, Norsk, Suomi, Svenska, 日本語, 繁體中文(香港)
** English, Suomi, Français, Deutsch, 日本語
*** English
**** Times shown are for Priority 1 and Priority 2 incidents (P1 – P2)