Premium Business Support
Our Premium support package gives you the most comprehensive technical support available. The Premium support package is ideal for businesses that - when it comes to support - demand the utmost level of availability, responsiveness and expertise.
You get round-the-clock access to our upper service management. This ensures that we fulfill our service promise.
Our Premium support is available for you 24/7 without interruption, with prioritised access to our most experienced technical support personnel. You get an initial response to urgent incidents within an hour, followed by frequent updates until the issue is resolved. The whole service chain is built to accelerate service-level targets. We promise you the fastest possible resolution time in all issues.
You also get comprehensive proactive support, with premium services from our experienced technical support personnel:
- Frequent in-depth service reviews and reports that provide you with incident and status reports, highlight important past events, and provide insights into increasing system stability, security and performance.
- Upgrade consultation, which assures that all your F-Secure security solutions are up-to-date and optimally configured, giving you the best possible value from the licensed solutions and purchased services.
- You can access F-Secure's ticketing system and follow your incidents and activities online and in real-time with eService.
- Malware removal service provided by our most experienced technical personnel, ensuring that compromised systems are brought back online in a timely manner with the highest safety levels possible.