- Open the Registry Editor. To do so, select Run from the Start Menu; type "regedit" into the Open: field and click OK.
- Once the Registry Editor has launched, navigate to the following registry key:
- Check if the servicedll value in the registry key's parameters is:
- If the servicedll value is as above, right-click on the icon for the srv[numbers] folder in the Registry Editor's navigation pane, and then select "Permission...".
- In the Permissions menu, click on SYSTEM under "Group or user names:"
- In the Permissions for SYSTEM menu, check the Deny box for Full Control, and then click Apply.
- Go back to the servicedll value in the registry key's parameters, right-click on it and select Delete.
- Refresh the page by pressing the F5 key to make sure the servicedll value is not recreated.
- Reboot the system.
- On Windows startup, perform a full computer system scan with F-Secure Anti-Virus.
Suspect a file is incorrectly detected (a False Positive)?
A False Positive is when a file is incorrectly detected as harmful, usually because its code or behavior resembles known harmful programs. A False Positive will usually be fixed in a subsequent database update without any action needed on your part. If you wish, you may also:
Check for the latest database updates
First check if your F-Secure security program is using the latest detection database updates, then try scanning the file again.
Submit a sample
After checking, if you still believe the file is incorrectly detected, you can submit a sample of it for re-analysis.
NOTE If the file was moved to quarantine, you need to collect the file from quarantine before you can submit it.
Exclude a file from further scanning
If you are certain that the file is safe and want to continue using it, you can exclude it from further scanning by the F-Secure security product.
Note You need administrative rights to change the settings.