It has come to our attention that F-Secure Anti-Virus generated a false alarm on Trojan.Win32.Agent.ALZ. The detection is of a Chinese Microsoft .DLL file on systems running Windows XP SP2 with the file name: SHDOCVW.dll. We apologize if this has caused any inconvenience to our customers. Database update 2007-05-18_01 or later is needed to resolve this false alarm.
Step by Step Recovery Instructions
How to recover a system when Windows file "SHDOCVW.DLL" has been falsely detected as Trojan.Win32.Agent.alz and the file was renamed.(Assuming that the system has just been rebooted)Note: Administrator rights are required in order to perform the following steps.
A False Positive is when a file is incorrectly detected as harmful, usually because its code or behavior resembles known harmful programs. A False Positive will usually be fixed in a subsequent database update without any action needed on your part. If you wish, you may also:
Check for the latest database updates
First check if your F-Secure security program is using the latest updates, then try scanning the file again.
Submit a sample
After checking, if you still believe the file is incorrectly detected, you can submit a sample of it for re-analysis.
Note: If the file was moved to quarantine, you need to collect the file from quarantine before you can submit it.
Exclude a file from further scanning
If you are certain that the file is safe and want to continue using it, you can exclude it from further scanning by the F-Secure security product.
Note: You need administrative rights to change the settings.
Ask questions in our Community .
Check the user guide for instructions.
Submit a Sample
Submit a file or URL for analysis.