Deceptive or fraudulent antispyware/antivirus software that uses misleading or high-pressure tactics (e.g., falsely claiming a malware infection or deliberately infecting the machine) to pressure users into installing or purchasing the software.
Security programs will sometimes unintentionally identify a clean program or file as malicious if its code or behavior is similar to a known harmful program or file. This is known as a False Alarm or False Positive (FP).
In most cases, a False Positive is fixed in a subsequent database release.
Usually, updating your F-Secure security product to use the latest database is enough to resolve the issue.
If you suspect a detected file is a False Positive, you can check by first updating your F-Secure security product to use the latest detection database updates, then rescanning the file.
After checking, if you still believe the file is incorrectly detected, you can submit a sample of it to F-Secure Labs for re-analysis.
NOTE If the file was moved to quarantine, you will need to first collect the file from quarantine before you can submit it.
If you are certain that the file is safe and want to continue using it, you can exclude it from further scanning by the F-Secure security product.
Microsoft also provides enterprise-level instructions for excluding files from scanning by antivirus software.
In some cases, a rogue may have been silently installed on the system in a 'drive-by download'. In such cases, disinfection should be accompanied by a check to determine if any programs require updating or patching; if so, please refer to the program vendor's site for further details.
Find the latest advice in our Community Knowledge Base.
See the manual for your F-Secure product on the Help Center.
Submit a file or URL for further analysis.
Rogue antivirus/antispyware programs (generally known as 'rogueware' or 'rogues') are security applications that use misleading, high-pressure, fraudulent or malicious sales tactics to convince users into installing and/or purchasing the product.
The quality of the purchased software itself is also suspect; once installed, the product may not perform as expected. Some are simply substandard products that present false information or false positives due to bugs in the software's code, rather than because of an outright deception. Code corrections can move a suspect program off the rogueware detection lists. Other rogues however are intentionally malicious and either do not bring no benefit to the user, or actively interfere with the computer's operations or compromise the user's data.
Rogue antispyware or antivirus programs typically closely mimic legitimate applications, using similar (or even identical) styling and packaging to convey legitimacy. As such, it can be difficult for both technical and non-technical users to differentiate between legitimate and rogue applications.
For more information about rogues, please see Article: Rogues