Trojan:SymbOS/Fontal.E

Classification

Malware

Trojan

SymbOS

Trojan:SymbOS/Fontal.E, SymbOS/Fontal.E

Summary

Trojan:SymbOS/Fontal.E is distributed in a malicious SIS file named 'EICAR Anti-Virus.sis'. On execution, the trojan installs a corrupted Font file onto the device, thus causing the device to fail to start at the next reboot.

Removal

F-Secure Mobile Security will detect Fontal.E and delete the trojan's components.

  • 1. Open web browser on the phone
  • 2. Go to http://mobile.f-secure.com
  • 3. Select link "Download F-Secure Mobile Anti-Virus" and then select phone model
  • 4. Download the file and select open after download
  • 5. Install F-Secure Mobile Anti-Virus
  • 6. Go to applications menu and start Anti-Virus
  • 7. Activate Anti-Virus and scan all files

Note

After disinfecting the phone, remove the remaining empty directories by going to the Application Manager and uninstalling the SIS file in which Fontal.E arrived (EICAR Anti-Virus.sis).

Disinfection for cases when phone is already rebooted and cannot start up

CAUTION This method will remove all data on the device, including calendar and phone numbers.

  • 1. Power off the phone
  • 2. Hold following three buttons down "answer call" + "*" + "3"
  • 3. Keep holding the buttons and power on the phone
  • 4. Depending on the model, you either get text "formatting" or startup dialog that asks for initial phone settings
  • 5. Your phone is now formatted and can be used again

Suspect a file is incorrectly detected (a False Positive)?

A False Positive is when a file is incorrectly detected as harmful, usually because its code or behavior resembles known harmful programs. A False Positive will usually be fixed in a subsequent database update without any action needed on your part. If you wish, you may also:

  • Check for the latest database updates

    First check if your F-Secure security program is using the latest detection database updates, then try scanning the file again.

  • Submit a sample

    After checking, if you still believe the file is incorrectly detected, you can submit a sample of it for re-analysis.

    NOTE If the file was moved to quarantine, you need to collect the file from quarantine before you can submit it.

  • Exclude a file from further scanning

    If you are certain that the file is safe and want to continue using it, you can exclude it from further scanning by the F-Secure security product.

    Note You need administrative rights to change the settings.

Find out more

Knowledge Base

Find the latest advice in our Community Knowledge Base.

User Guide

See the user guide for your product on the Help Center.

Contact Support

Chat with or call an expert for help.

Submit a sample

Submit a file or URL for further analysis.

Technical Details

If a phone is infected with Fontal.E, it must not be rebooted as the trojan will prevent the phone from booting again. If the phone is rebooted, it will try to boot, but will be forever stuck on phone startup and cannot be used without reformatting the phone.