MX

F-Secure technical service management

Get the expertise of a dedicated contact who proactively manages the technical needs of your F-Secure environment.

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  • Get ongoing advice in managing your F-Secure environment
  • Dedicated product expert focusing on your support needs
  • Stay up-to-date with upgrades and new products

Dedicated to your business

A Technical Service Manager is an expert assigned to your organization who acts as your advocate at F-Secure. With this service, you get access to ongoing advice from someone who understands your business environment and can help with all support-related issues and escalations involving your F-Secure environment.

Your Technical Service Manager provides up-to-date information about service usage and support experience, as well as insight into upcoming product releases that matter to your organization. Regular meetings and yearly business reviews ensure you stay up to date, making your F-Secure deployment decisions easier and more accurate.

Service includes

  • Timely response Priority access to our experienced technical support
  • Single point of contact Advocate at F-Secure for your IT organization
  • Follow up your cases Follow up on support cases you have escalated
  • Product optimization Help and advice with solution implementation and set-up
  • Smooth upgrades Support during upgrades
  • Technical advisory Solution assessments and recommendations
  • System monitoring System and health checks
  • Up-to-date product information Yearly business review and roadmap sessions
  • Product Consulting Product consulting work included
"Being able to combine extensive knowledge of F-Secure products and services, with the experience of working with various types of businesses, is a unique advantage Technical Service Managers can offer you. Let's work together to make the most of your F-Secure products and services."

Sher Muhammad
Senior Technical Service Manager, F-Secure

F-Secure

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