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F-Secure Customer Care
If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.
You can create the file by using the Support Tool program. The program gathers vital information about your system and its configuration. The information includes product details, operating system logs and system settings. In some cases, this information might be considered confidential. The data collected by Support Tool is stored locally on your computer. Gathering information may take several minutes.
Note: Support Tool requires you to be logged in as an administrator.
In F-Secure Elements (formerly F-Secure Protection for Service) products, admins can remotely collect FSDIAG of managed products from the Elements Security Center. Refer to the article How to make a request for a remote FSDIAG for F-Secure Elements products for the details.
Follow the instructions in article How do I create an FSDIAG file on Linux systems?
Note: Once you have sent your support request, you will receive an automatic e-mail reply from us. The reply contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.