Choose the most suitable package for your needs
Advanced
A collection of services for more flexible and comprehensive support available to you during business hours.
Priority access to our experienced technical support engineers to ensure a more timely response and faster resolution
Visibility into support cases via online ticketing tool for easier management throughout your IT department
Option to set up remote connection for faster troubleshooting
Premium
Our best 24/7 support services for added value, provided by our experienced technical support teams.
First-class service level to respond to business critical incidents within an hour
Option to escalate ongoing cases directly to technical support management level
Upgrade consultation that helps you keep your F-Secure environment up to date
Advice with malware removal cases beyond the standard service
What do the packages include?
ADVANCED
PREMIUM (includes Advanced services)
Local business hours
Local business hours languages: English, Finnish, French, German, Japanese and Swedish
24/7
24/7 language: English
Priority access to technical support
Respond to critical incidents within an hour
Online tools for ticketing and follow-up
Management level escalation
Phone and call-back
Upgrade consultation
Chat and remote
Advice on malware removal
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