F-Secure SENSE terms of service

F-Secure SENSE is a security solution. It consists of a mobile application, a hardware router and a subscription to the security services (hereinafter together "F-Secure SENSE"). It is designed to protect you against hackers, trackers and harmful content. F-Secure SENSE is subject to F-Secure End User License Terms. Please be aware that the proper use of F-Secure SENSE requires the use of the application, which is available only for certain platforms (for the supported platforms please see the Software specification section on sense.f-secure.com), together with the F-Secure SENSE router. One or the other may not be available or allowed in your country of residence, and therefore the downloading of the application does not necessarily mean that you are able to use F-Secure SENSE for its intended purpose. To get full benefit of F-Secure SENSE your subscription needs to be active.

You are not allowed to do any of the following activities in connection with the F-Secure SENSE, or parts thereof:

  • Violating applicable laws, including export laws, and recycling laws of your jurisdiction;
  • Uses that may interfere with the operation of F-Secure SENSE or other users' ability to use their F-Secure SENSE;
  • Changing the radio parameters of the router against the certifications specific to your locality; or
  • Copying neither the router details or the application.

We reserve the rights to immediately suspend or revoke any and all of your usage rights if you violate any of these Terms.

We will change and adjust the above from time to time based on new features and/or other needs.

Warranty information for F-Secure SENSE hardware

The F-Secure SENSE hardware is covered by two (2) year limited warranty for hardware in the EU and (1) year limited warranty for hardware in all other countries or regions.

The F-Secure limited warranty (hereafter: warranty) is a voluntary manufacturer's warranty. It provides rights that may be separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Hence, the F-Secure warranty benefits are in addition to, and not instead of, rights provided by consumer law.

The F-Secure SENSE hardware product is warranted against defects in materials and workmanship for a period of two (2) years in the EU and one (1) year in all other countries from the date of original purchase of the product from F-Secure or an F-Secure authorized reseller. lf there is a defect during the warranty period, F-Secure, at its option and to the extent permitted by law will (a) repair the product at no charge using new parts or parts that are equivalent to new in reliability and performance, or (b) exchange the product with a functionally equivalent product that is new or equivalent to new in reliability and performance, or (c) refund the original purchase price. This warranty excludes damage resulting from accidents, abuse or other causes that can be determined not to be defects in materials and workmanship including but not limited to if the product has been used or maintained in a manner not conforming to the user documentation. If the original factory serial number has been removed, defaced or altered or any modification or repair not authorized by F-Secure will void this warranty.

All warranties, conditions and other terms not set out in this warranty document are excluded from the warranty with the exception of the consumer law rights to which you are entitled. Some countries do not allow limitations on how long such warranties, conditions and/or implied terms may last, and hence the limitation described above may not apply to you. F-Secure does not warrant, represent or undertake that it will be able to repair or replace the hardware under this warranty without risk to and/or loss of information and/or data stored on the hardware. ln no event will F-Secure be liable for (a) any losses that were not caused by F-Secure's breach of this warranty (b) any loss or damage that was not, at the time of the purchase of the hardware, a reasonably foreseeable consequence of F-Secure breaching this warranty or (c) losses relating to any business, loss of profits, loss of data or loss of opportunity. The provisions of this warranty document shall not apply to (1) death or personal injury, (2) fraud or gross negligence, or (3) fraudulent misrepresentation, or (4) any other liability that cannot be limited or excluded as a matter of law. Certain states or countries may not allow limitations on how long a warranty lasts, or allow exclusion or limitation of incidental or consequential damages. Because of this, the above limitations or exclusions may not apply to you. Note that this warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country. For a full understanding of your rights you may consult the laws of your state, province or country. To submit a warranty claim, please contact F-Secure Customer Care as outlined at www.f-secure.com/sense/help. Please be prepared to have your proof of purchase for any warranty claims.

Dispute Resolution

In the event that you are a consumer residing in the EU, and a conflict concerning these terms cannot be resolved by you and F-Secure or F-Secure's respective distributor in amicable negotiations, you may resort to your local national dispute resolution body for consumer disputes. You may find the full list of competent dispute resolution bodies in your jurisdiction here. Alternatively, you may also use the Online Dispute Resolution Platform for resolving a consumer dispute.