F-Secure SAFE is a security solution to protect computers, tablets, and smartphones. More recent versions also include a management portal, F-Secure Avenue, to help you better manage your licenses across your devices and those of your family members.
To summarize SAFE and privacy
- we ask for your name, email, and phone number;
- we collect anonymous security data to protect your device;
- the focus of our data collection is not on you, but on your device and our service; and
- the portal provides limited visibility among those who share the same subscription.
This policy is split into the following parts:
- User data
- F-Secure Avenue
- Security cloud
- Operator partner
We ask for your name, user name, email, and phone number.
The service also automatically collects the following data about you, your device, and the service.
- All the users in the group (first name, last name, user name)
- Subscription key, license creation time, number of purchased licenses, and types of services that user has subscribed to
- Device model, operating system, and version, as well as unique identifiers, including your device's IMEI and MSISDN code.
- Device location for location-based services, if the user has located their device.
- Service statistics per device, e.g. how many times the user has locked or unlocked the device or what kind of setting profiles the user has enabled or created.
- other substantially similar device and service data
We use this data to:
- deliver the services to you (including identifying authorized users and managing licenses);
- provide help and support to you;
- maintain, develop and enhance the services and your customer experience and do troubleshooting and performance measurement;
- to improve the functionality of the services and web site;
- track the services that you have bought and used so that we can manage your customer relationship and communicate with you;
- send you information about the services, for example to inform you of expiring licenses, new versions and features, digital security in general, related services; arrange competitions and conduct customer satisfaction surveys.
To help you in managing your subscriptions and settings and to help us better help you in case of problems, the following data from all of the devices and users in the subscription is visible to those who share the same subscription: user / device name, profile name, first name, last name.
You can use the portal to locate your misplaced devices. In such cases, the location data is processed for your use only for a limited amount of time, after which we will either delete it or make it anonymous. The location data of past queries is only stored for those queries that are visible in the portal. A user can only locate their own device, not other users' devices.
When you query your device location through the use of a third-party map service, the provider of the location data utilizes such data based on its own terms, privacy statements, and laws applicable to it. On the publication date of this policy, F-Secure is using Google Maps to show the location of your queried device and Google privacy policies shall apply to such use.
We store the user data for a limited time as is necessary to fulfill the above purposes. The end user account (and data therein) is deleted once the account has been unused for a preset grace period.
We strive to provide you with relevant communications. You can adjust the kind of messages you receive from us in the service marketing preferences portal.
If you have subscribed to the service via your operator, we may collect your email, name, and phone number directly from the operator systems upon your subscription to our services. We also exchange such above listed data as is necessary (e.g. status of your subscription, data collected for resolving a technical support case) with the operator. We do this to provide you with a smooth customer experience and support services, and to communicate with you in a consistent manner.
With your permission, the operator may also access your F-Secure Avenue account to provide you with customer support.