F-Secure Technical
Service Management

Get the expertise of a dedicated contact who proactively manages the technical needs of your F-Secure environment.

Get ongoing advice in managing
your F-Secure environment

Dedicated product expert
focusing on your support needs

Stay up-to-date with
upgrades and new products

Dedicated to your business

A Technical Service Manager is an expert assigned to your organization who acts as your advocate at F-Secure. With this service, you get access to ongoing advice from someone who understands your business environment and can help with all support-related issues and escalations involving your F-Secure environment.

Your Technical Service Manager provides up-to-date information about service usage and support experience, as well as insight into upcoming product releases that matter to your organization. Regular meetings and yearly business reviews ensure you stay up to date, making your F-Secure deployment decisions easier and more accurate.

Service includes

Timely response

Priority access to our experienced technical support

Single point of contact

Advocate at F-Secure for your IT organization

Follow up your cases

Follow up on support cases you have escalated

Product optimization

Help and advice with solution implementation and set-up

Smooth upgrades

Support during upgrades

Technical advisory

Solution assessments and recommendations

System monitoring

System and health checks

Up-to-date product information

Yearly business review and roadmap sessions

Product Consulting

Product consulting work included

"Being able to combine extensive knowledge of F-Secure products and services, with the experience of working with various types of businesses, is a unique advantage Technical Service Managers can offer you. Let's work together to make the most of your F-Secure products and services."

Sher Muhammad

Senior Technical Service Manager, F-Secure

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