If you have email messages which were incorrectly classified by our spam scanner, we would like to receive a copy by email. Do note that the submitted messages must be sent to the right channel and meet the criteria listed below, else, they will be rejected by our automated systems.
Create a new message for your submission, then drag the sample(s) from your inbox into the composition pane so they appear as attachments to the new message.
Please use the feedback mechanism included in the products to report incorrect classifications. This guarantees that the samples are correctly submitted with all the required information.
We require the full headers of the email message to successfully process a submission; you may need to refer to your product documentation or publicly available sources for instructions on how to obtain the full headers of an email message using your email program.
NOTE: Submissions are primarily handled by automated systems; if you wish to include comments related to the submission, they should be communicated to your designated support contact to ensure proper attention. Mention the support ticket ID in the Subject header of the sample submission.