Support tools
Download & Run
A collection of support tools useful for specific product issues.
Note: Use these tools only as a last resort if all other measures to solve the issue fail. Read carefully all related instructions.
Uninstallation Tool for Windows - Business Suite products, Email and Server Security, Computer Protection, and Rapid Detection Service
A program that you can use to remove F-Secure products from your computer. Use this tool only as a last resort if you are not able to remove the product through the normal uninstallation method.
Uninstallation Tool for Mac
A script that you can use to remove F-Secure Anti-Virus for Mac and F-Secure Mac Protection from your Mac computer. Use this tool only as a last resort if you are not able to remove the product through the normal uninstallation method.
fsdbupdate for Windows - F-Secure Server Security 12
Download the fsdbupdate (fsdbupdate9.exe) utility to manually update the Antivirus, Spyware, Spam, and Parental databases.
fsdbupdate for Linux
The fsdbupdate (fsdbupdate9.run) utility updates all databases for F-Secure products running on Linux.
F-Secure Connectivity Tool
Before installing any F-Secure products, you can use the F-Secure Connectivity Tool to check whether or not the host is able to connect to the F-Secure backend systems. Later if you encounter issues with the installed products, you can use the tool to rule out any issues related to connectivity.
Support Tool (FSDIAG)
If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.
Support Tool (FSDIAG) for Mac
If you have technical problems with your security product on Mac, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.
Support Tool (FSDIAG) for Linux
If you have technical problems with your security product on Linux, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.
Know the Threat
Links to information about threats and to removal instructions provided by F-Secure Labs.
