F-Secure Business Support

Easy and reliable technical support from our F-Secure specialists available for companies of all sizes.

Choose the most suitable package for your needs

Advanced

A collection of services for more flexible and comprehensive support available to you during business hours.

  • Priority access to our experienced technical support engineers to ensure a more timely response and faster resolution

  • Visibility into support cases via online ticketing tool for easier management throughout your IT department

  • Option to set up remote connection for faster troubleshooting

Premium

Our best 24/7 support services for added value, provided by our experienced technical support teams.

  • First-class service level to respond to business critical incidents within an hour

  • Option to escalate ongoing cases directly to technical support management level 

  • Upgrade consultation that helps you keep your F-Secure environment up to date

  • Advice with malware removal cases beyond the standard service

What do the packages include?

ADVANCED

PREMIUM (includes Advanced services)

Local business hours

Local business hours languages: English, Finnish, French, German, Japanese and Swedish

24/7

24/7 language: English

Priority access to technical support

Respond to critical incidents within an hour

Online tools for ticketing and follow-up

Management level escalation

Phone and call-back

Upgrade consultation

Chat and remote

Advice on malware removal

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