Network World has published an article claiming that Samsung Electronics installs Windows keyloggers on their laptops by default. This caused an uproar, as even Samsung support appeared to confirm this, saying that the commercial StarLogger keylogger is installed by default to "monitor the performance of the machine and to find out how it is being used".
All this is a bit hard to believe. F-Secure Anti-Virus detects StarLogger (as "Trojan.Generic.5223315"). So do many other antivirus vendors. We have not seen any kind of peak of StarLogger reports.
So, what to do? Well, we went to a local IT store and checked some Samsung laptops ourselves.
No, we did not find StarLogger, or any other keyloggers from the laptops we tested. These included Samsung models R540, RF710, QX310, SF510, X125, and NF310. They were all running different versions of Windows 7. Note that the list includes the Samsung R540, which was one of the laptop models mentioned in the original Network World report.
In summary, until proven otherwise, we don't believe Samsung has been installing keyloggers on their laptops by default.