A legitimate file was inadvertently detected as 'infected', 'malicious' or 'suspicious'(also known as a False Positive or a False Alarm).
Disinfection & Removal
Disinfection & Removal
Allow F-Secure Anti-Virus to disinfect the relevant files.
For more general information on disinfection, please see Removal Instructions.
If you are certain that the file detected is a legitimate application file, you may choose to exclude it from future scans by the antivirus product:Image: Excluding items from scanning (click the image for a larger view)
Detailed instructions for F-Secure security products are available in the Documentation section of our website.
Send A Sample
Alternatively, you may choose to send a sample of the suspect file for further analysis via our Sample Analysis System (SAS), specifying that you are submitting a false positive. Any additional information such as the origin of the file, scanning report file, and false positive detection name will help to resolve the issue more quickly.
False positives sometimes occur if a program contains code or behavioral routines sufficiently similar to known malware to be deemed a security risk, particularly if the program uses file compression or protection utilities known to be associated with malware, or is spread through a site or distribution mechanism known to be associated with malware.
Latest False Positive Notices
- Trojan.Generic.10038776: This generic signature unintentionally triggered on a legitimate application. This issue was resolved with the 2013-11-26_07 database update released at 2244hrs UTC on 26th November 2013.
- Gen:variant.symmi.29630: This generic signature unintentionally triggered on Exchange Database (.EDB) files. This issue was resolved with the 2013-09-26_07 database update released at 1440hrs UTC on 26th September 2013.
- Gen:Variant.Strictor.21514: This generic signature unintentionally triggered on an Adobe Help program. This issue was resolved with the 2013-02-03_08 database update, released on 3 February 2013 at 17:30hrs UTC.
- Trojan.html.agent.ii: This generic signature unintentionally triggered on a number of legitimate HTML files. This issue will be resolved shortly with an upcoming database update release.
- Gen:Variant.Graftor.61233: This generic signature unintentionally triggered on an online service related to the Finnish Student Health Service. This issue was resolved with the 2012-12-20_06 database update released at 1644hrs UTC on 20th December 2012.