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False Positive

Category:Malware
Type:Other
Platform:W32

Summary

A legitimate file was inadvertently detected as 'infected', 'malicious' or 'suspicious'(also known as a False Positive or a False Alarm).

Additional Details

False positives sometimes occur in every antivirus product because of the complexity of present-day malware and file compression/ protection utilities that are used on both malware and legitimate software.

If you encounter a false positive, please submit a sample of it via our Sample Analysis System (SAS) for testing and verification, specifying that you are submitting a false positive. Any additional information such as the origin of the file, scanning report file, and false positive detection name will help to resolve the issue more quickly.


Latest False Positive Notices

  • Gen:Variant.Strictor.21514
    This generic signature unintentionally triggered on an Adobe Help program. This issue was resolved with the 2013-02-03_08 database update, released on 3 February 2013 at 17:30hrs UTC.
  • Trojan.html.agent.ii
    This generic signature unintentionally triggered on a number of legitimate HTML files. This issue will be resolved shortly with an upcoming database update release.
  • Gen:Variant.Graftor.61233
    This generic signature unintentionally triggered on an online service related to the Finnish Student Health Service. This issue was resolved with the 2012-12-20_06 database update released at 1644hrs UTC on 20th December 2012.
  • Gen:variant.symmi.4850
    This generic signature unintentionally triggered on a known German Enterprise Resource Planning (ERP) program. This issue was resolved with the 2012-11-14_07 database update released at 2200hrs UTC on 14th November 2012.
  • Gen:variant.symmi.4458
    This generic signature unintentionally triggered on a known German Enterprise Resource Planning (ERP) program. This issue was resolved with the 2012-11-14_07 database update released at 2200hrs UTC on 14th November 2012.


Exclusion Instructions

If you are certain that the file detected is a legitimate application file, you can exclude it from scanning:


excluding a file from scanning

Instructions for the following products are available on our KnowledgeBase pages:

If additional instructions are required, please consult the Product Manual for your version of F-Secure.