Standard Support and Maintenance Services

Standard support and maintenance services are designed for small and medium-sized companies and home users. The services contain both technical support and software upgrades. They are available for all F-Secure products.

Description of the Standard Services

Online Support Center:
F-Secure's Online Support Center offers you a comprehensive collection of technical documents, that provide you with solutions for problem-based questions, most common installation problems and virus removal instructions for common viruses.

E-mail, Phone and Fax Support:
You can reach our experienced technical support staff via email, phone and fax - which ever is the easiest way for you.

Virus Definition Database Updates:
Every day several new viruses are found. To make sure you have the best possible protection against all kind of viruses, F-Secure typically updates virus definition databases once a day.*

Software Upgrades:
New product releases are available for you to download on the F-Secure Web Club. If you prefer to receive the updates on CD-ROMs, you can order them for a separate fee by mailing to your local support provider or directly from F-Secure.

Hot Fixes:
Hot fixes or patches fix problems that appear in a limited set of environments or configurations. They are made available on the F-Secure Support Center.

Ordering Information

For ordering or renewing your support and maintenance agreement, please contact your local support provider or F-Secure directly.

Please note that in order to access the services you need to register.

* Represents a typical update frequency. Actual number of updates on a given week may vary.