WEB based FAQs - F-Secure support site offers a comprehensive collection of FAQ's for each F-Secure security product. The site is accessible by anyone, anywhere and anytime.
E-mail support - The F-Secure Silver Support customers have a direct access to the F-Secure third-level Technical Support.
Phone support - Telephone support is available weekdays from 8am to 6pm GMT+2 (excluding holidays). The F-Secure Silver Support customers can have direct access to the F-Secure third-level Technical Support.
Fax support - When customers cannot call or send email to our Technical Support, they may fax their queries. The target time for the first response is within 2 days of the time customers submitted their queries.
Product Escalations - When a Technical Support Engineer cannot handle a case within the standard F-Secure time frame the incident is escalated to the F-Secure fourth-layer support team. The fourth-layer support is mainly designed for "critical accounts", product piloting and product escalations.
Critical Accounts - F-Secure has defined a critical account process to solve any issues customers might experience when dealing with F-Secure or any of its business partners. Any product or service that does not meet customer expectations may become part of the F-Secure Critical Account process. These incidents are handled case by case within the mutually agreed response and resolution times.

For ordering F-Secure Silver Support contact F-Secure directly.

Last modified: Jun 14, 2006