F-Secure Support Programs
F-Secure offers a wide selection of support services which help you to make the best of your investment in F-Secure products. With F-Secure's appraised expertise in data security and virus protection, you ensure your system is properly protected. Also, you have always the latest technologies in place as you will be provided with new software versions as soon as they are released.
Standard and Premium Gold Service Programs
F-Secure support services are divided into four programs:
These programs include the following services:
| Support Programs | ||||
| Support Services | Standard | Silver | Premium | Premium Gold |
|
Assigned techinical account manager |
X | |||
|
On site TAM evaluations |
X | |||
|
Regular service development meetings |
X | |||
|
Regular status reporting |
X | X | ||
|
Planning and development assistance |
X | X | ||
|
Proactive support communication |
X | X | ||
|
Direct phone access to support engineer |
X | X | ||
|
Direct phone access to advanced support engineer |
X | X | X | |
|
Direct support availability |
Business hours | Business hours | 24/7 | 24/7 |
|
E-mail support response times |
3 business days | 2 business days | 1 business day | 1 business day |
|
Virus removal assistance |
X | X | X | X |
|
Support web |
X | X | X | X |
|
Radar accounts |
3 | 5 | ||
|
Product Certification training |
X (1-6 persons) | |||
