The Challenge
On-line surfing exposes computer users to a host of web threats. The unprotected user is vulnerable to all manner of dubious Internet traffic such as viruses, zero-day network threats, spam and Denial of Service zombies. Once infected, computers change from receivers into the senders of malicious traffic. Most of the time, this happens without the user's knowledge. This situation typically causes drastic problems to service providers: bandwidth disruption, overloaded helpdesks and a loss of revenue.
The Solution
The F-Secure Network ControlTM provides service providers with an automated process to control every single user's outgoing Internet traffic against malicious code. Users identified as the source of disruption, will be put off-line and will receive a web page message guiding them to clean up their computer by preferably installing a security solution or using an on-line scanner and, if needed a Windows update. Thus, service providers can offer the user their own security service, targeted at increasing the revenue stream. At the point when the selected computers are no longer a source of disruption to the network traffic, Internet access is automatically restored.
Solution Benefits
Reduces helpdesk calls
Users who are experiencing a malware problem beyond the limits of their knowledge will automatically end up calling the service provider's helpdesk. This action increases the service provider's operational cost significantly. F-Secure Network Control™ will guide users to fix the problem themselves, eliminating the need to call the service provider's helpdesk.
Increases customer satisfaction
The direct result of F-Secure Network Control™ is to alert the user about their unsafe surfing behaviour. As a result, the user is advised to get Internet protection, which will increase their overall positive Internet experience and satisfaction levels towards the service provider.
Up-selling the security desktop solution
When customers are made aware that their computer is causing network disruption, this is also the opportunity for the service provider to introduce their Internet security package thus increasing potential revenue streams and helping to secure their network against further assaults.
Regaining Control
Automatic network abuse control
Increase the end customer satisfaction
Isolate and automatically fix disruptive computers in the network
Reduce help desk costs
Produces excellent network traffic reporting
Independent of the client software installed in the end customer computer
Key Features
Out-of-band network appliance
Uses packet copy from switches to monitor traffic
Each sensor handles up to 2 Gbps
Easily scalable by adding more sensors
Cisco and Juniper integration
Anomaly detection
Automatic detection and mitigation of abuse
Traffic inspection: identify worms, P2P systems, etc. through packet analysis
Traffic level monitoring: SMTP, http, P2P protocols, VoIP, IM, etc.
Dark address space monitoring: detect network scanners
Management
Centralized web console for consolidated reporting and statistics
Aggregate data stored in an SQL database
SNMP v2C
Contact Details
If your are interested in service provider tailored solutions for securing your customer base, please contact us at sp-sales@f-secure.com
For the F-Secure desktop solution for service providers, please click here.
