[15076] Internet Explorer crashes when you visit a legitimate website

Summary

This article describes what you can do if Internet Explorer crashes when you visit a legitimate website.

Problem description

When browsing protection is on, it blocks your access to harmful websites. However, in rare circumstances, Internet Explorer might crash when you visit a website that you consider legitimate.

Solution

To solve the issue, turn off browsing protection and check if you can open the page.

Warning! Do not do this if you are visiting a site that the F-Secure product has rated suspicious or harmful.

To access the website:

1. To open the product:
   • In Windows XP or Vista: Click Show hidden icons to show the Windows system tray icons and double-click the product status icon.
   • In Windows 7: Click the caret to show the Windows sytem tray icons and double-click the product status icon.
2. On the main page, click Settings.
3. Select Internet > Browsing protection.
4. Clear Web site contains an exploit:

   

5. Click OK.
6. Click Close.

Now you should be able to access the website without problems.

Note: Turning off browsing protection means that you might access harmful websites. We recommend that you contact our technical support who will help find out what caused your Internet Explorer to crash when you visited the page.

Note: Also, turn on browsing protection as soon as possible to enable safe use of the Internet.

10/29/2009 8:45:52 AM