New Customer Support Web

Customer satisfaction is of strategic importance to us and in order to serve our customer even better we have renewed our Support Web.

The Support Web is designed to be a self-help tool, including frequently asked questions, troubleshooting, virus removal instructions, software hot fixes, software upgrades and so on.

The structure is re-designed for ease of use. Desired information can be found in several ways: you can search for information from a drop down menu on the front page or browse to the correct section using buttons in the left and top of the page. The search functions include standard and advanced searches.

The Support Web will be in use in the beginning of 2004 at
http://support.F-Secure.com

Our goal is to constantly improve our customer service and we appreciate your feedback. Please send your comments or ideas to support-web-feedback@F-Secure.com.


Author: Olli Salminen, Project Manager


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