Support Services are Here to Help You! Computer security is much more than just installing a security product. It is also about serving the customers using those products. Perhaps you have a problem installing or using the product, or our F-Secure Anti-Virus has detected a new virus on your desktop and you dont know what to do. F-Secure Corporation provides support that enables you to sort out these situations even if you are not a trained security professional.F-Secure serves customers through F-Secure Support Center on the web, via e-mail and by phone. Our Support Center on the web is easy to use and there are lot of detailed documents assisting our customers in using our software. Especially during virus outbreaks, the web is the easiest and fastest way to clean up your system and it instructs you step-by-step how to proceed, states Sami Visti, Technical Support Manager. In major virus outbreaks, our telephone lines may be overloaded and all customers cannot be served via telephone. For example when the BadTrans virus was out in the wild last November 2001, our technical support received over 10,000 phone calls within two weeks. Fortunately we have the Internet, and in major virus outbreaks we replace our main web page with detailed information about what to do in case of virus infection, so that customers are served immediately, he continues.F-Secures technical support serves customers through offices in Helsinki, Finland and San Jose, California during normal office hours. Partners and customers with Premium support agreements receive service around the clock. Our Support Center web site currently exists in English, Finnish, Swedish and Japanese, and soon a German site will be launched. The English site was renewed in June 2002, and the Finnish site was launched in December 2001. The web support center is accessible from our front page and includes four sections: product support, product download support, virus removal instructions and contact details for technical support.We have excellent professionals on our team. We continually develop our skills in order to meet the high expectations of our customers. As technology advances so quickly, it is a challenge. It gives us a great feeling of satisfaction to help our customers with severe problems, such as virus infections, Sami Visti summarizes.English version:http://www.f-secure.com/support/Swedish version:http://www.f-secure.se/support/Finnish version:http://www.f-secure.fi/Japanese version:http://www.f-secure.co.jp/support/Questions can also be sent through e-mail to our product specialists:Support@F-Secure.comF-Secure-Anti-Virus-Support@F-Secure.comHandheld-Support@F-Secure.comAuthor: Jaana Sirkiä, Communications Manager Begin | Back
Computer security is much more than just installing a security product. It is also about serving the customers using those products. Perhaps you have a problem installing or using the product, or our F-Secure Anti-Virus has detected a new virus on your desktop and you dont know what to do. F-Secure Corporation provides support that enables you to sort out these situations even if you are not a trained security professional.
F-Secure serves customers through F-Secure Support Center on the web, via e-mail and by phone. Our Support Center on the web is easy to use and there are lot of detailed documents assisting our customers in using our software. Especially during virus outbreaks, the web is the easiest and fastest way to clean up your system and it instructs you step-by-step how to proceed, states Sami Visti, Technical Support Manager. In major virus outbreaks, our telephone lines may be overloaded and all customers cannot be served via telephone. For example when the BadTrans virus was out in the wild last November 2001, our technical support received over 10,000 phone calls within two weeks. Fortunately we have the Internet, and in major virus outbreaks we replace our main web page with detailed information about what to do in case of virus infection, so that customers are served immediately, he continues.