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Support news

Interruption in receiving e-mails with attachments fixed

The database update fixing the issue was released to all customers at UTC 10:23 on Tuesday, January 26, 2010 and all e-mail traffic is now running normally.

If you suspect that you have not received an e-mail with an attachment between the mentioned times, please check that you have the latest spam database update number 2010-01-26_01. Then by clicking the Send/Receive function in your e-mail client, you should receive all e-mails that did not arrive during the interruption in service.

We apologize for any inconvenience caused by the interruption in the e-mail service. The interruption only affected receiving e-mails with attachments. It did not affect the sending of e-mails or receiving e-mails with no attachments.

For instructions on how to check your spam database update version, please go to: http://www.f-secure.com/kb/7115.