Eng
  1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar


Support services

F-Secure support services, tailored for your business

Do you want customized F-Secure support for your own business?

A timely and efficient response to all security incidents is critical for your business continuity. With F-Secure Business Support, you can get comprehensive support directly from our highly experienced technical service teams.

The range of support packages available and the option of enhancing them with additional items guarantee that you receive the appropriate level of support.

 

F-Secure provides three levels of support within customer care:

  • Our Standard services are provided for all our licensed products by our customer support specialists. They escalate issues to technical support if they cannot solve the issue in a timely manner.
  • Our Advanced and Premium support packages offer comprehensive and tailored value-added services for businesses, provided directly by our highly experienced technical support teams. This ensures better responsiveness and significantly faster resolution times.

PDFDownload the product datasheet


Comparison of the different Business Support packages:

Category

Service item

Standard

Advanced

Premium

Tools Online tools &
F-Secure Community
Yes Yes Yes
Contact Contact level Customer Support* Technical Support** Technical Support***
Online support form Yes Yes Yes
Phone Local business
hours
Local business
hours
Round-the-clock
Call back   Per request Scheduled
Chat + Remote     Yes
eService     Yes
Management
Escalation
    24/7
Contact First response On best effort 1h – 2h**** 30min – 1h****
Update interval   4h – 8h**** 2h – 4h****
Resolution     7 – 15
Business days****
Contact Service Report +
Review
  Yearly Quarterly
Malware removal
service
    Yes
Upgrade consultation     Yes

* English, Dansk, Deutsch, Français, Norsk, Suomi, Svenska, 日本語, 繁體中文(香港)
** English, Suomi, Français, Deutsch, 日本語
*** English
**** Times shown are for Priority 1 and Priority 2 incidents (P1 – P2)

Upgrade your support

Find out how to upgrade your support level.

Read more

Contact support

Looking for help with an F-Secure service?

Contact our support staff

Update your software

Always use the latest version to stay fully protected.

Download