"F-Secure's complete end-to-end solution simply fits the bill!"
| Facts-at-a-glance | |
|---|---|
| Our Service Partner: Alchemy Systems |
|
| The solution: F-Secure Protection Service model, SaaS | |
| The Customers: Small to medium businesses in the UK | |
| Benefits of the solution: | |
Alchemy Systems offers a single source solution for all businesses computing and communications requirements. Their goal is to provide a seamless service to enhance the productivity of small to medium businesses IT investments. What makes Alchemy different from other IT solution companies is the quality of advice and extraordinary lengths that they will go to, to support their customers.
It's Alchemy's mission to supply systems and hosted services at competitive prices and deliver outstanding support whilst maintaining a friendly and professional relationship with customers. Despite now having more than 200 customers, Alchemy has maintained a dedicated and enthusiastic account team and continues to provide customers with a highly personal service. Alchemy has been providing F-Secure's cloud security solutions to their customers as a managed service for over two years now.
A useful, easy to administer service
Alchemy, being very technically driven, required a suitable security solution to provide to their customer base that would fit well with their dedicated account and support team. The solution would therefore need to be technically advanced, automatically update where possible and be quick & easy to manage.
Alchemy were using Trend Micro & McAfee solutions before deciding to move to F-Secure due to their increased technical abilities of the products and services offered. F-Secure's web-based client, managed cloud service and low foot print were also very attractive reasons to change vendor.
"It was relatively pain-less to switch over to F-Secure and has been the perfect fit for our business." said Managing Director, Nathan Mills
Alchemy Systems find F-Secure Protection Service for Business technically low maintenance, like the fact that it is fully managed and commercially find it's a high margin to sell so more profitable for their business.
F-Secure's email protection product provides Alchemy with a complete email and spam solution they can easily manage and that works so well (removing as much as 99% of spam) that it "sells itself technically."
All in all F-Secure provide Alchemy with a nice end-to-end solution to cover clients, servers and protect against spam.
Alchemy Systems affirmed they are very happy with the F-Secure solutions they currently provide for their customers and Mills added, "Alchemy has had no reason to look elsewhere. The portal is useful, easy to administer and the end-to-end solution simply fits the bill"
Outstanding support and account management
Alchemy and F-Secure have a strong working partnership. Mills commented that he "gets on well with everyone at F-Secure; Andy, James, Vic and Nicki are all very competent and good at what they do."
Recently, F-Secure provided Alchemy with a telesales campaign along with a batch of branded confectionary which they then sent out to their customer base in conjunction with an email communication that F-Secure's telesales team then followed up on to generate direct leads for Alchemy. This campaign proved a great success, totaling 163 leads and an immediate order as well as courtesy calling, brand presence and data cleansing.
Mills stated, "As an F-Secure Gold Partner, the resource weaponry for sales and marketing is second to none … Nicki is a fabulous marketing co-ordinator, and her team headed up by Vic; deliver the telesales follow up to a DM marketing campaign with professional aplomb …
The reporting then allows us to concentrate on delivering key skills and services to clients, enabling a true end to end solution being delivered and shining Alchemy and F-Secure as a beacon for success in the marketplace of Secure & Trouble Free Computing …"
On things that F-Secure can improve on he added, "The only thing I'd like to see more of from F-Secure are the networking events like the one held in Stockholm last year, excellent for business networking and opportunity prospecting."
Moving forward, Alchemy plan to convert all of their existing customers to F-Secure and make them as sticky as possible, and grow their existing estate by 50%.
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